In Live Chat Support Avoid These Phrases 40314 1024x574 - In Live Chat Support, Avoid These Phrases

In truth, the distinction between excellent customer service and a poor service experience may be as subtle as the difference between ‘why didn’t you try and ‘have you tried.’ Some seemingly benign expressions are incendiary fanning the fires of client discontent. So, what should avoid frequent customer service phrases? In a live chat session, never utter the following things.   “That isn’t possible.” The ugly translation is “We won’t do this for you” or “I don’t want to help you.” Rather than commenting, thank the client for the fantastic suggestion on how to improve your service or apologize for ...Read more

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